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In a powerful move to modernize its local economy, the Kwale County Government has rolled out a comprehensive Revenue Management System (RMS), marking a pivotal shift in how business is conducted across the region. For decades, traders, landowners, and entrepreneurs in Kwale faced frustrating hurdles just to fulfill basic obligations—standing in endless queues, traveling long distances, or dealing with unclear manual processes.
But that era is now closing fast. With the RMS now live, anyone from the heart of Kwale town to the hills of Samburu can make payments, apply for permits, and track their transactions online in real-time. It’s not just a tech upgrade—it’s a bold declaration that Kwale is ready to do business in the 21st century.
For thousands of small-scale traders, market vendors, and local entrepreneurs, this digital leap means more than convenience—it represents empowerment. The RMS, accessible via the internet and mobile payments, has streamlined access to critical business services. Previously, a trader from a remote area such as Lukore or Shimba Hills would have to abandon their stall for a full day or more, spending time and money traveling to the county headquarters just to obtain a business permit or pay parking fees.
Now, with just a few taps, these same services can be accessed instantly. The system accepts payments via Paybill number 338500 and immediately issues digital receipts, saving valuable time and eliminating unnecessary paperwork. This seamless experience has encouraged compliance, boosted confidence in local governance, and sparked a renewed sense of opportunity among business owners.
Governor Fatuma Achani’s administration made an intentional move to decentralize this digital system across all major sub-counties, including Kinango, Matuga, Samburu, and Lungalunga. This strategic decision ensures that no trader is left behind, regardless of how far they live from the county’s central offices. Through extensive community outreach and local sensitization programs, county officials have guided users step-by-step on how to utilize the platform. The feedback has been overwhelmingly positive.
According to county revenue officers and ICT personnel, the number of transactions has steadily increased as traders become more familiar with the system. The impact is already visible—not only are lines at government offices shrinking, but there’s also a noticeable rise in daily compliance levels. That means more revenue for public services and smoother business operations for traders.
Local businesspeople like Bakari Menza have embraced the shift wholeheartedly. Before the RMS, Menza would take time away from his hardware store to queue at the licensing office—a frustrating and costly necessity. Now, he handles all payments from his smartphone, allowing him to focus fully on running and expanding his business. Likewise, landowner Zuhura Mohammed appreciates the reliability and record-keeping benefits.
The moment she pays her land rates, an official receipt hits her inbox. No waiting, no misfiling, and no missing documents. Traders like Binti Rashid, who runs a small grocery stall, say the new system has even reduced tension between them and county officers. With digital proof of payment, there’s no room for disputes or bribes—everything is clear and traceable.
This digital system isn’t just helping traders; it’s redefining the way Kwale County operates. It has improved transparency, reduced the risk of revenue leakage, and provided county leadership with real-time data to guide development priorities. With over 14,000 business entities now registered in the system, Kwale is building a solid foundation for a data-driven, digitally empowered local economy.
The benefits are wide-reaching—faster service delivery, better planning, cleaner streets from regulated parking, and greater investor confidence in a county that clearly values innovation and service efficiency. The digital future isn't a distant goal in Kwale—it's already here, and it's working.
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